Call Centre - Manager

Implement service strategies. Oversee daily operations as well as marketing, sales & IT. Ensure service levels are met. Plan workflow & structure. Resolve escalated complaints. Motivate & lead teams. Work with HR to assist in recruiting, staff ap ...   [more]

Call Centre - Team Leader

Oversee, manage & motivate a team of junior & senior officers. Roster planning & handle staffing issues such as disciplinary & performance counseling.   [more]

Call Centre - Trainer

Work with HR & Call Centre Manager to provide training on systems, procedures & product knowledge. Facilitate & plan training schedules.   [more]

Customer Service Senior Officer – Inbound

Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution. Handle larger clients of 1st level escalation. Lead, teach, guide and/or motivate teams through the call process if necessary.   [more]

Customer Service Officer – Inbound

Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution   [more]

Customer Service - Operations Manager

Oversee all aspects of operations. Report to Call Centre Manager. Handle internal inquiries & divisional operations.   [more]

Customer Service Representative

Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution. Lead, guide and/or motivate teams through the call process if necessary.   [more]

Customer Service Representative

Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution. Lead, guide and/or motivate teams through the call process if necessary   [more]

Customer Service - Team Leader

Oversee team of agents. Motivate team, roster planning & handle staffing issues such as disciplinary & performance counselling.   [more]

Customer Service Representative

Handle incoming calls (orders, enquiries, complaints) and direct calls for further problem resolution. Lead, guide and/or motivate teams through the call process if necessary.   [more]